Frequently Asked Questions

  • You can contact me through the contact form on this website or email me directly at telecuddletherapy@gmail.com.

    In your message, you’re welcome to briefly share where you are currently based, whether you’re seeking individual or couples therapy, and what you would like support with. Together, we’ll find a time for the first session. I will also send you a therapy agreement so that you can read through the practical details and your rights before we begin, and sign it before our first session.

  • For first-time appointments, please complete payment at least 24 hours before the scheduled session. I currently accept bank transfer, and I will send you the details when we confirm your booking.

    From the second session onward, you may pay after each session, or choose to pay in advance for several sessions if that feels easier for you.

    If you need to cancel or reschedule:
    Unless there is illness or an unexpected emergency, please let me know at least 48 hours before your appointment.

    Cancellations, rescheduling requests within 48 hours of the session time, or no-shows will be charged the full session fee. This policy helps me keep your time reserved for you, and also allows me to manage a limited number of appointment slots fairly for all clients.

  • Not at all. Many couples who come to therapy are not on the edge of breaking up. Instead, they may feel increasingly distant, stuck in the same arguments, or unable to really hear each other.

    Couples therapy offers a safe space to notice your patterns and make changes while there is still flexibility in the relationship, rather than waiting until both of you are exhausted.

  • Yes. It’s very common for one partner to feel hesitant, guarded, or less used to talking about emotions. The pace of therapy will be adjusted to what feels safe for both of you, rather than forcing anyone to share more than they are ready for. We’ll work together to create enough safety so that the quieter partner can express themselves in their own time and in their own way. Silence is also a form of communication, and we’ll make space to understand it rather than fight against it.

  • Online therapy does feel different from in-person work, but it isn’t necessarily more distant. Many clients actually find it more comfortable to speak from their own space, in a familiar environment, rather than travelling to an office in a new country.

    In our sessions, I pay close attention to eye contact, facial expressions, and the rhythm of our conversation so that you still feel accompanied and seen through the screen. You are always welcome to share how the online format feels for you, and we can adjust together.

  • The first session is about getting to know each other and understanding what brings you to therapy, as well as your hopes and any worries you might have. You’re invited to share what feels most important or stuck right now; you don’t have to tell your entire story all at once.

    There is nothing specific you need to prepare—just come as you are. You can also use the first session to ask practical questions about the process, fees, and frequency.

  • For individual and couples therapy, sessions are usually weekly or every other week. We’ll adjust the rhythm together based on your lives and emotional capacity.

    In many cases, a process of at least 6–8 sessions gives us enough time to build safety, understand your patterns, and begin to see meaningful changes in your relationship or inner world. Some people choose to continue for longer-term, deeper work.

  • At the moment, I primarily work with clients living in the UK and other European countries, in line with my professional registration and practice guidelines.
    If you currently live elsewhere, you are still welcome to email me and briefly share where you are based. I can let you know whether we can work together, or offer suggestions to help you look for support in your region.

  • My services are currently self-funded and are not directly covered by public healthcare systems. Some private insurance plans may reimburse part of the cost for psychotherapy, depending on the details of your policy. If you’re considering this, you can check with your insurance provider in advance to see what documentation they require.

  • At the moment, I do not offer separate free consultation calls. I see the first full session as an important part of the work: it gives us enough time to understand what you're going through, to assess whether we're a good fit, for you to get a real sense of how it feels to work together, and you can decide whether to continue after our first session. Rather than a very brief free call, I prefer to support you through a full session.

    If you're currently facing financial difficulties, or if you are a student or in an early stage of your career, I do have a limited number of sliding scale slots. These places are limited, but you are very welcome to mention your situation in your email, and we can explore together whether there is a fee arrangement that could work for you.

  • When there is ongoing physical or severe psychological violence in a relationship, safety becomes the first priority—beyond the question of whether the relationship continues. In such situations, I would first work with you to assess safety and available resources, and might recommend individual therapy or other services instead of, or before, couples therapy.

    You can briefly mention this in your initial message, and we’ll discuss what kind of support would be safest and most helpful for you right now.

  • Yes. Therapy is a space where you are always free to give feedback, slow down, pause, or end the work.

    If you’d like, we can use one or two sessions to intentionally close the process, reflecting on what you’ve gained and what might still be unfolding. This can help you leave therapy with a sense of clarity and integration, rather than feeling cut off.